At Voice Panda LLC, we are dedicated to providing high-quality AI automation services that help businesses and individuals enhance productivity through AI agents and automated communication and tasks. We understand that circumstances may change, and we strive to make our refund policy fair, transparent, and customer-focused. Below, you will find detailed information about what is refundable, the cancellation process, and our satisfaction guarantee

1. Refundable and Non-Refundable Costs

• Subscription Costs (Refundable):
  If you choose to cancel your subscription, you are eligible for a prorated refund of the unused portion of your subscription fee. The proration is calculated based on the number of days remaining in your billing cycle. For example, if you cancel halfway through your billing period, you will receive a refund for the remaining half of the subscription fee.

• Usage Costs (Non-Refundable):
  Certain costs associated with your use of the service are not refundable. These include, but are not limited to, API calls, data processing fees, and other variable costs that are incurred based on your actual usage of the platform. Since these costs are tied to the resources you have already consumed, they cannot be reversed or refunded.

2. Cancellation Process

You can cancel your subscription at any time. To cancel, please follow these steps:

• Contact our customer support team at [email address] or use the cancellation form available on our website.

• Provide your account details and, if possible, the reason for cancellation to help us improve our services.

• Upon cancellation, your account will be deactivated, and you will receive a prorated refund for the unused portion of your subscription, minus any non-refundable usage costs.

Refunds will be processed within 10 business days and issued to the original payment method used for the purchase.

3. Satisfaction Guarantee

We are confident in the value our services provide and offer a 30-day satisfaction guarantee. If you are not satisfied with our service for any reason, you can request a full refund of your subscription costs within 30 days of your initial purchase.

To request a refund under the satisfaction guarantee:

• Contact our customer support team at [email address].

• Provide your account details and a brief explanation of why you are not satisfied.

• Your refund request will be reviewed, and if approved, the full subscription amount will be refunded. Please note that usage costs are not eligible for refund under the satisfaction guarantee.

4. Examples

To help clarify how our refund policy works, here are a few examples:

• Prorated Refund Example:
  Suppose you have a monthly subscription that costs $100, and you cancel after 15 days into the 30-day billing cycle. In this case, you would be eligible for a refund of $50 (representing the unused half of the subscription), minus any usage costs incurred during those 15 days.

• Satisfaction Guarantee Example:
  If you purchase a subscription and decide within 20 days that the service does not meet your expectations, you can request a full refund of the $100 subscription fee under the satisfaction guarantee. However, any usage costs incurred during that period will not be refunded.

5. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please do not hesitate to contact our customer support team at [email address]. We are here to help and ensure that your experience with Voice Panda LLC is positive and productive.

Thank you for choosing Voice Panda LLC. We value your business and are committed to your satisfaction.